Return Policy:
Scooter  returns are not allowed.
In the rare occasion that a special circumstance scooter return is allowed, the scooter must be packed up in it's original shipping carton or a suitable substitute, all accessories and parts must be included and you must write our RMA (Return Merchandise Authorization) number clearly on the outside of the carton or we will refuse your shipment. Return shipping charges are the responsibility of the customer.

Any scooter  that arrives at our warehouse without a valid authorized RMA number (Return Merchandise Authorization) clearly written on the outside of the shipping carton will be refused. Freight collect and COD packages will not be accepted. We never issue call tags. Unauthorized returns are subject to a $35.00 restocking fee plus the original cost of shipping.

Returns can only be authorized by our technical support department. To contact technical support you must open a scooter support ticket by clicking here. A tech will phone you back or reply to your ticket during the same day.