Shipping Policy

We ship daily via FedEx Ground & DHL Ground services to the lower 48 states. Shipping costs are included with pricing. if we are shipping FedEx ground / DHL Ground only to the lower 48 states. AK & HI must be shipped by AIR and those costs are additional and not included under our free shipping. We do not offer COD. Air Rates can be found on the FedEx website by searching for rates from our zip code 50208 to your zip code.

We maintain a full service 30,000 SQFT warehouse with palletizing capabilities for larger orders. We can forklift fill your truck for orders over 50 pieces and ship LTL to your location on pallets. Free ground shipping is included to the lower 48 states. Large freight items generally include Free shipping to the nearest freight terminal. Home delivery of freight items is $50 per order, not per item.  Please allow us 1 day for processing of all items going freight. We will e-mail you your tracking number(s)  on the day it ships.

FedEx Ground Transit Time Map Below. California is usually 3 not 4 days
DHL Ground transit times are longer. We ship certain items by DHL only to prevent damage to sensitive items. We choose which items ship FedEx or DHL.

FREIGHT SHIPMENTS
Updated 11-10-2006

**Freight Shipping: Electric bicycles, ATV's and scooters  are shipping by freight carriers strapped to pallets. We use R&L Carriers for 99% of all shipments going to 47 of the 48 lower states. Shipments to California will go by Yellow Freight or Central Freight. We will choose the lowest cost carrier for each individual shipment to California. The carrier and tracking number can be found on the tracking number e-mail we send back to you after it ships.

Expect all freight shipments (except Southern California) to go by R&L unless we contact you after the order is placed and tell you differently.  Customers should be aware that in many states the shipper offers only 1 or 2 terminals and these could be 100's of miles away from the delivery address.
We will ensure that each door delivery using R&L Carriers ONLY will include a lift gate.

**ALL Freight Shipments must include the customers phone number. If we do not receive the correct phone number of the customer, the shipment will not be shipped or delivered. The carrier will phone the customer to schedule delivery to the door.

**Freight palletized shipments going to New York City zip codes:
100-104
110-119
150-196
will incur a $100 service charge in addition to the $50 door delivery fee. Their is no exceptions for this fee as all freight carriers are charging $100 or more for these NYC zip codes.

**Freight palletized shipments going to Martha's Vineyard Island zip codes:
025-026
will incur a $100 service charge in addition to the $50 door delivery fee for transportation on the ferry to the island. Shipments picked up on the mainland at the terminal are free.

All shipments refused at any terminal will have the shipping costs billed back to the purchaser. Please be sure you or your customer is located near a terminal and has the capability of picking it up if they are not choosing the $50 optional door delivery service option.